How can we help you?

Where do I download after purchasing?

Use the private download instructions provided with your license. We do not publish a direct executable link on the marketing site. If you no longer have the instructions, join our Discord server and create a private ticket.

I want to transfer my license to a new device

Join our Discord server, create a ticket, and include your license key. Transfer requests must be verified against the original purchase, and frequent device changes are not allowed.

I want to apply for a YouTube/media/trial license

Join our Discord server, create a ticket, and review our media requirements with the team. We do not currently offer general trial licenses.

I have not received my order

Check your spam folder and allow up to one hour for delivery. If it still has not arrived, use the link below and create a ticket with your order details.
Join our Discord server

I received an error and/or crashed

Join our Discord server, create a ticket, and include the full error message or code.

I want to request a refund

Review the refund policy, then use the link below and create a ticket with your order details and license key.
Join our Discord server

I want to buy a lifetime license

A Lifetime license is available on the purchase page for a one-time payment. We never request payment outside this website.

I want to pay using a different payment method

We accept only the payment methods displayed during checkout. We never request payment through Discord messages or outside this website.

I need help with a config/profile

Join our Discord server and create a ticket for personalised configuration help.

Something else

Join our Discord server and create a support ticket. Never post your license key publicly.